Webinars

Generational Differences: Bridge the Divide and Sidestep Legal Landmines  • Learn how to leverage generational differences to enhance performance.
• Explore leadership skills to help capitalize on generational differences.
• Work as a team to find common ground.
• Walk through various real-life examples to help you navigate legal challenges.
• Explore and tear down common preconceptions related to generational differences.
• Learn how to create programs that cater to the different generations.  ...Read More

Tough Talks: A Manager’s Guide to Mastering Uncomfortable Conversations  • The “9 Rules of Engagement” for successfully handling employee discussions.
• Using “perception management” in your favor to frame difficult coversations.
• How using the power of guilt (rather than anger) can help employees assume responsibility.
• A legally safe script to use when employees want to talk “off the record” about an issue.
• “New supervisor syndrome” and how to address new managers differently than experienced ones.
• The 3 practical steps for discussions that stop attitude and entitlement problems in their tracks.  ...Read More

Minimize Discrimination While Maintaining Civility and Compliance  • Establish an all-inclusive DEI policy to support employees, applicants, and customers of different genders, races, ethnicities, abilities, religions, cultures, ages, sexual orientations, backgrounds, experiences, and expertise.
• Eliminate unlawful bias against anyone and cultivate a culture of civility and respect.
• Boost performance by unleashing the power of differences in employees from Gen-Z to boomers.
• Hire, mentor, and promote staff who reflect the communities you serve.
• Write and implement effective best practices-based DEI policies and procedures.  ...Read More

Employee Handbook Checklist: Required Changes and Common Mistakes  • Essential updates.
• Supreme Court-related changes.
• Employee leave.
• Remote work and attendance.
• Diversity, equity and inclusion.
• Accidental contracts.
• Dress and grooming.
• Sexual and other harassment.
• Speech and civility rules.
• Overtime.
• Handbook maintenance.
• Common mistakes.  ...Read More

Keep Negativity From Infecting Your Workplace  • Signs that your office may be infected with negativity.
• The hidden costs of a chronic negativity problem.
• Diagnosing what makes some people so negative.
• Employees from the dark side: Whiners, complainers, critics and pessimists.
• Active troublemakers: Tattletales, gossips, bullies and rabble-rousers.
• Effective weapons in the war against negativity.
• How you may actually be rewarding your employees’ negative behavior.
• 5-step behavioral coaching process that really makes an impact.
• How to re-engage resentful employees by flipping their “motivational switch.”
• Using the Team Turnaround process to “disinfect” an entire group.
• Termination: When removing the cause is the only cure.
• Recognizing systemic problems: Signs of a toxic workplace.
• Strategies for saving your sanity in a toxic organization.  ...Read More